How The Clarity Hour handles personal information.

This policy explains what information Ruth Lewis may collect when you contact or book The Clarity Hour, why it is used, how long it is kept, and the choices you have.

Last updated: 3 July 2026

Who is responsible for your information

The Clarity Hour is the data controller for personal information collected through The Clarity Hour website, enquiries, and coaching bookings.

To ask a privacy question or make a request about your information, use the contact page or send an email to ruth@theclarityhour.co.uk.

Information collected

The information collected depends on how you use the website or service. It may include:

• your name and email address;
• the message you send through the contact form or by email;
• booking details, such as session date, time, and confirmation status;
• short pre-session answers you choose to provide;
• payment status and invoice or receipt records, where relevant;
• limited technical information needed to keep the website secure and functioning, such as server logs.

Why the information is used

Personal information is used to reply to enquiries, arrange and deliver sessions, send booking information, keep required business records, and maintain the security and basic operation of the website.

Lawful basis

• Contract: to take steps before providing a session and to deliver the session you book.
• Legitimate interests: to respond to enquiries, manage records, and run a small coaching business in a reasonable way.
• Legal obligation: to keep accounting, tax, or other records required by law.
• Consent: where optional marketing, non-essential cookies, or similar optional processing is introduced.

Special category information

The Clarity Hour is coaching, not therapy or mental health support. You are not asked to provide sensitive health information. If you choose to share sensitive personal details during an enquiry or session, they will be treated carefully and only used for responding to you or providing the session.

Who information may be shared with

Information is only shared where needed to operate the service or meet legal duties. This may include website hosting, email, booking, calendar, payment, accounting, video-call, professional-adviser, or legal-compliance providers.

Card payment details should be handled by the payment provider and not stored by this website.

International transfers

Some service providers may process information outside the UK. Where this happens, Ruth should use providers that apply appropriate safeguards for international transfers, such as recognised contractual protections or adequacy arrangements.

How long information is kept

• Enquiries that do not become bookings may be kept for up to 12 months.
• Booking and session administration records may be kept for up to 6 years where needed for business, tax, insurance, or legal reasons.
• Contact-form or website security logs may be kept for a shorter operational period unless needed to investigate a problem.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to, or receive a copy of your personal information. Where processing is based on consent, you can withdraw that consent at any time.

You also have the right to complain to the Information Commissioner?s Office. The ICO website is ico.org.uk.

Changes to this policy

This policy will be reviewed and updated when the website, booking process, form provider, analytics, or cookie use changes.